Shipping policy
Shipping Policy
Effective Date: October 5, 2026
We want you to know what to expect after placing an order with Vagabond Beard Company.
Order Processing
Orders are generally prepared for shipment within 2–4 business days after an order is successfully placed and payment is approved.
Business days do not include weekends or holidays.
Product launches, promotions, holidays, unusually high order volume, or other exceptional circumstances may occasionally require additional processing time.
If a particular product is made to order, available for preorder, or subject to a different processing schedule, that information will be disclosed with the product or before purchase.
Processing time is the time required for Vagabond to prepare your order and transfer it to the carrier.
It does not include carrier transit time.
Shipping Rates and Services
Available shipping services, estimated carrier transit times, and shipping charges are displayed during checkout when available.
Promotional shipping offers, including free-shipping offers, may be subject to minimum purchase requirements, geographic limitations, exclusions, or other conditions disclosed with the offer.
Selecting an expedited carrier service shortens carrier transit time only. It does not necessarily shorten Vagabond's 2–4 business-day processing time unless expressly stated.
Shipping Confirmation and Tracking
When tracking is available, you will receive shipment confirmation and tracking information after your order has been prepared for shipment.
Tracking information may take some time to update after the carrier receives the package.
Delivery Estimates
Carrier transit times and estimated delivery dates are estimates unless expressly guaranteed by the carrier.
Weather, carrier disruptions, seasonal volume, natural disasters, transportation delays, and other events outside Vagabond's reasonable control may affect delivery after a shipment leaves our possession.
If we are unable to ship your order within a timeframe we specifically promised, we will provide any notice, cancellation option, or refund required by applicable law.
Where We Ship
In addition to all 50 United States, available international shipping destinations will be shown during checkout.
If a destination is not available during checkout, we are not currently accepting orders for delivery to that location.
International Orders
For international orders, customers may be responsible for applicable customs duties, import taxes, brokerage fees, clearance charges, or other charges imposed by the destination country or carrier unless checkout expressly states that those charges have been prepaid by Vagabond.
International orders may also require additional customs or identification information.
Customs clearance can affect delivery time.
Vagabond does not control foreign customs authorities or carrier clearance procedures.
Address Accuracy
Please review your shipping address carefully before submitting your order.
Customers are responsible for providing a complete and accurate delivery address.
If you discover an address error, contact us immediately at Support@VagabondBeardCompany.com.
We will make reasonable efforts to correct an address before shipment but cannot guarantee changes after processing has begun.
If a shipment is returned to Vagabond because the customer supplied an incorrect, incomplete, or undeliverable address, we will contact the customer.
The customer will be responsible for the cost of shipping the order again unless the address problem resulted from an error by Vagabond.
Damaged, Incorrect, or Missing Shipments
If your order arrives damaged, contains the wrong product, or is missing an item, contact us within 7 days after delivery.
Email:
Support@VagabondBeardCompany.com
Please include your order number and a description of the problem.
For damaged merchandise or packaging, photographs are helpful when reasonably available and may assist us with carrier or shipping claims.
If a shipment appears lost in transit, please contact us so we can investigate with the carrier.
A carrier's “delivered” scan does not automatically resolve every delivery claim.
We may ask you to verify the delivery address, check with household members or neighbors, or allow a reasonable period for the carrier to correct or investigate the delivery status.
Split Shipments
We may occasionally fulfill an order in more than one shipment.
If Vagabond chooses to divide an order into multiple shipments, you will not be charged additional shipping solely because we elected to split the shipment unless you agreed to a different arrangement.
Questions About Shipping
Vagabond Beard Company, LLC
Support@VagabondBeardCompany.com
(832) 526-1993