Refund policy

Return & Refund Policy

Effective Date: October 5, 2026

We want returns to be straightforward and fair while recognizing that beard-care, grooming, and other personal-care products have hygiene and product-integrity considerations that ordinary merchandise does not.

Nothing in this Policy limits rights or remedies available under applicable law for defective, damaged, misrepresented, or incorrectly shipped products.

30-Day Return Window

Eligible products may be returned within 30 days after delivery.

To qualify for an ordinary return, the product must be:

unused;
unopened;
in its original condition; and
in its original packaging, with any applicable tamper-evident seal, shrink band, or protective closure intact.

Before returning anything, contact us at:

Support@VagabondBeardCompany.com

Please include your order number and the product you wish to return.

Once the return is approved, Vagabond will provide return instructions and, for eligible U.S. returns, a prepaid return label.

Please do not send merchandise back without first receiving return instructions from us.

Opened or Used Personal-Care Products

For hygiene and product-integrity reasons, opened or used beard oils, beard balms, beard butters, shaving products, body-care products, cosmetics, and other personal-care products are not eligible for return solely because of:

scent preference;
change of mind;
personal preference; or
the product smelling different from what the customer expected.

Fragrance is subjective. Written scent descriptions are intended to communicate the general character of a fragrance but cannot guarantee how an individual customer will perceive it.

This restriction does not apply when a product is defective, damaged, incorrectly shipped, materially different from the product ordered, or otherwise subject to a remedy required by law.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, missing, or different from what you ordered, contact us within 7 days after delivery.

Email:

Support@VagabondBeardCompany.com

Please include your order number, a description of the problem, and photographs when reasonably available.

If we confirm the problem, we will provide an appropriate resolution, which may include replacement, refund, or another remedy depending on the circumstances.

Vagabond will pay applicable return shipping when a return is required because of our error or a confirmed product defect.

Allergies, Sensitivities, and Individual Reactions

Ingredient information is provided to help customers make informed purchasing decisions.

Customers with known allergies or sensitivities should review product ingredients before use.

An individual sensitivity or reaction does not necessarily mean that a product is defective.

If irritation or an adverse reaction occurs, discontinue use.

Nothing in this section limits any right or remedy available under applicable law.

Return Shipping

For approved returns of eligible merchandise within the United States, Vagabond will provide a prepaid return shipping label.

Customers must contact us before returning merchandise in order to receive the appropriate label and instructions.

Please do not purchase your own return postage with the expectation of reimbursement unless we have specifically authorized it in advance.

International return shipping, when international sales are available, will be handled according to the circumstances of the return and applicable law.

Original Shipping Charges

Original outbound shipping charges are not refundable for ordinary preference or change-of-mind returns.

If a return results from a confirmed Vagabond shipping error, defective product, or other circumstance for which we are responsible, applicable original shipping charges will also be refunded.

Refunds

Once an eligible return is received and inspected, approved refunds will be issued to the original form of payment within 5 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after Vagabond issues it.

We will not substitute store credit or a gift card for a monetary refund when applicable law requires a monetary refund.

Exchanges

Vagabond does not process direct product exchanges.

If you would like a different eligible product, scent, or item, return the original product under this Policy and place a new order.

This allows the replacement order to be processed without waiting for the original return to travel back to us.

Final-Sale Items

Certain clearance, discontinued, promotional, or other merchandise may occasionally be designated Final Sale.

When an item is Final Sale, that designation will be disclosed before purchase where reasonably practicable.

Final-Sale status does not eliminate remedies provided by applicable law for defective, damaged, misrepresented, or incorrectly shipped merchandise.

Gift cards are nonreturnable except where applicable law requires otherwise.

Bundles, Promotions, and Free Gifts

Refunds involving bundles, promotional discounts, or free-gift offers are based on the amount actually paid and the terms of the applicable promotion.

If returning part of a purchase causes the remaining order to no longer qualify for a bundle discount, free item, or other promotion, the refund may be adjusted to reflect the terms of the original offer.

If a free promotional item must also be returned as part of an offer, that condition will be disclosed where applicable.

Order Cancellations

If you need to cancel an order before it ships, contact us as quickly as possible at:

Support@VagabondBeardCompany.com

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation after production, processing, packing, or shipment has begun.

If Vagabond cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Questions About Returns or Refunds

Vagabond Beard Company, LLC
Support@VagabondBeardCompany.com
(832) 526-1993

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Refund policy